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Level 1: Joiner
Posts: 1
Registered: ‎21-10-2019

I am going around in circles with setting up sharer account

[ Edited ]

I am going around in circles trying to get my daughter onto my sharer account. Sunday waiting 20 minutes and then today 30 minutes for assistance. All I want to do is add her phone as a sharer, can ANYONE help, please?

 

 

[Topic title edited for clarity]

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Posts: 78,667
Topics: 705
Registered: ‎14-01-2013

Re: I am%20going%20around%20in%20circles!

Hi @Please 

This is a community forum so no one can help here.

Information on Sharer plans here https://www.o2.co.uk/sharer-plans 

You will have to keep talking to customer services Guide: How to find help & contact O2

(if you are unable to do it via My O2 http://www.o2.co.uk/myo2 )

*The Game Is On*

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Posts: 93,191
Topics: 541
Solutions: 11,962
Registered: ‎04-04-2012

Re: I am%20going%20around%20in%20circles!

@Please 

You will need to upgrade one of both of the accounts to be able to share data.

Calling customer services at 8.00am on 202 from your o2 contract phone is the best time to get through.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 5,421
Registered: ‎18-04-2018

Re: I am%20going%20around%20in%20circles!

Hi @Please, and welcome to the community!

 

I hope all the info above helped you understand better which steps to take to get this sorted, but do let us know if you need any more help getting your daugther on a Sharer plan Smiley Happy

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