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I am abroad and have no service

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Elise
Level 1: Joiner
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on ‎31-07-2019 19:25

on ‎31-07-2019 19:25

I am abroad in Spain, I have No service... I have turned Data roaming on and took my SIM card in and out... I have also tried to manually connect to a network.. nothing seems to be working!
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MI5
Level 94: Supreme
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on ‎31-07-2019 20:00

on ‎31-07-2019 20:00

@Elise 

You may have a roaming bar on your account.

Contact live chat to check Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152059 Posts
  • 651 Topics
  • 28917 Solutions
Registered:

on ‎31-07-2019 20:00

on ‎31-07-2019 20:00

@Elise 

You may have a roaming bar on your account.

Contact live chat to check Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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PhoneChanger
Level 30: Meditator
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on ‎01-08-2019 08:07

on ‎01-08-2019 08:07

@Elise what phone do you have as on some you will need to enable roaming on the handset as well
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EmilieT
Former Staff
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on ‎02-08-2019 10:09

on ‎02-08-2019 10:09

Good morning @Elise, and welcome to the community Wave

 

There are some useful suggestions above - did either of them help you get this working, or do you need some more help? 

 

Have a wonderful time in Spain! sun

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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