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I already have a contract. Do I need to do anything now Carphone Warehouse is not with O2?

CarolWH
Level 1: Joiner
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Today I got an O2 email, talking about Carphone Warehouse split from O2 ; it offered lots of options to spend more money and change things. 

I want my contract to carry on the same it is and has been for years, and all I need to know is - which email address should I use, to contact O2, IF  I do want ever to change anything?

How do I get O2 to confirm

- that I don't need to do ANYTHING

- that I do not have to upgrade in any way

- that my contract continues unchanged. 

 

Dear O2, please don't send me emails with no options to both ...

- tick NO CHANGES TO MY CONTRACT, and

- ignore the offers to spend more money.

 

Thanks

Carol

 

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Bambino
Level 78: King of Kings
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@CarolWH It sounds like a phishing email. Don't respond.

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

I DO NOT WORK FOR O2



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Bambino
Level 78: King of Kings
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@CarolWH My apologies. I wasn't aware that the O2-CPW partnership had ended a few days ago. This link should provide answers for you:

https://www.o2.co.uk/help/account-and-billing/carphone-warehouse-partnership

I DO NOT WORK FOR O2



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gmarkj
Level 59: Quartermaster
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Although you signed the contract at CPW, ultimately it is with o2.
To that end, once you have completed the minimum term (normally 24 months), you move on to a rolling contract.
If you don't want to do anything, and want your service to continue as it is now, then don't do anything.
However.
As you signed it at CPW, you will be paying a single amount for both your phone and tariff (calls, texts and data). There is a good chance that if you change to a sim only contract you could get the same tariff or better for less money.
I am a case in point. I was paying £28 for unlimited minutes and text and 3Gb of data.
I swapped to a 30 day sim while I considered my options and am now paying £21 for unlimited calls and texts and 9Gb of data.
So, if you don't want to do anything - delete the email and carry on.
But if you want to check if you can save money, have a look at the website.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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