I WAS ON THE PHONE FOR 1H17MINS TO BE TOLD YOU CHANGED YOUR PAYMENT MANAGEMENT CONTACT NUMBER

[Funktofunky]

I was on the phone for 1 hour 17 mins trying to get through to Payment Management because I'm currently not working. Only to be told that I have to call a different number. 😡

The number I called was 0800 902 0217 - THAT IS THE NUMBER THAT IS CURRENTLY ON YOUR WEBSITE TO CALL PAYMENT MANAGEMENT!!!!! Look it up! It is also the number I was told by an agent a couple weeks ago to call. I wrote it down. 

If you changed the number then put that on your website, obviously. You people need to get your act together. Jeez! 😡😡😡😡😡

I'm now having to redial the number over and over and over and over again, being bombarded by useless automated jibberish and useless texts with info I already know, then getting hung up on. Come on!.....

[Cleoriff]

@Marjo 

We are just advising people to try ANY number we have for O2 currently. One member told me he got through to CS on one of the other numbers I gave and that was 0800 587 4005

His problem was sorted. Needs must at this time of crisis I think?