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...I DONT THINK SO

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Anonymous
Not applicable

‎05-01-2013 00:04 - edited ‎05-01-2013 09:16

‎05-01-2013 00:04 - edited ‎05-01-2013 09:16

I WOULD JUST LIKE TOPOINT OUT THIS DEBATE WITH O2 AND ITS SO CALLED CUSTOMER SERVICE THIS IS A RESULT OF ONE OF THERE ADVISORS IN THE LEAMINGTON SPA BRANCH GIVING OUT NOT BAD BUT COMPLETELY INCORRECT ADVICE AND INFOMATION ABOUT YMONTHLY BILL WITH INCURRED ME CHARGES OF £65 AND I SAID I WILL NOT PAY NE BILL TILL O2REFUNDS ME THIS MONEY ... THIS WAS IN OCTOBER NOW IN JANUARY O2 SEND ME AND EMAIL ASKING FOR OVER £400 .... AN PREVIOUSLY WHN GOING INTO MY LOCAL BRANCH THE BOLD STUPID TEAM LEADER SAID HEAD OFFICE HASNT GOT A NUMBER ... SO WHT DO YOU RING WHN YOU WANNA SPEAK ... HE MUST BE STUPID I WORK IN RETAIL MYSELF OF COURSE HEAD OFFICE HAS A TELEPHONE ... (IRONIC OF A COMMUNICATION COMPANY NOT TO WOULDNT IT??) AND THE TELLING ME TO PISS OF AND LEAVE THE STORE.. NICE LANGUAGE AND CUSTOMER SERVICE TO LEAD BY ... SO NO O2 YOU ARENT GETTING A PENNY FROMME NOW TAKE ME TO COURT I WILL COUNTER SUE !!!!

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perksie
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on ‎05-01-2013 00:16

on ‎05-01-2013 00:16

We'll leave you with it then.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

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Anonymous
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‎05-01-2013 00:05 - edited ‎05-01-2013 09:17

‎05-01-2013 00:05 - edited ‎05-01-2013 09:17

SORRY BAD GRAMMA ..

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jonsie
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on ‎05-01-2013 00:08

on ‎05-01-2013 00:08

Well I wish you good luck with that. This really isn't the place for such a rant as it's only us customers here. You may find the following useful :

 

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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In response to jonsie

‎05-01-2013 00:12 - edited ‎05-01-2013 09:20

‎05-01-2013 00:12 - edited ‎05-01-2013 09:20

its manly to make others aware of the bad staff n customer service mainly in the leamington store 

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perksie
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on ‎05-01-2013 00:13

on ‎05-01-2013 00:13

It might help if you calm down and explain as we might be able to help you here.

 

Mind you if your temper here is anything like it was in the shop, I'm not that surprised they threw you out.

 

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
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In response to jonsie

on ‎05-01-2013 00:14

on ‎05-01-2013 00:14

i have used fax rang emailed spoke in person .. yet there still useless
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perksie
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on ‎05-01-2013 00:16

on ‎05-01-2013 00:16

We'll leave you with it then.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
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In response to perksie

on ‎05-01-2013 00:17

on ‎05-01-2013 00:17

no my temper has got like this cus a few hours ago i just got an email saying the want £400 odd pounds and to terminate my contract .. yet i have sent bank statements proving these charges after being told by customer services the would be refunded and then billing on the account would resume as normal yet even after proof the still come up with this so some how i don't think soi wand this to go further
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Anonymous
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In response to Anonymous

on ‎05-01-2013 00:18

on ‎05-01-2013 00:18

Well tell us your issue and we may be able to advise how to deal with your issue. 

I will say, not paying your bill is only hurting yourself and not O2.

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Liquid
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on ‎05-01-2013 00:20

on ‎05-01-2013 00:20

Understandable that your angry.

What exactly were these extra charges?
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told wink
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