Huge bill

[Anonymous]

Hi I was in the us 6th till 11th of November and have recieved a huge bill . My husband and daughter both with vodaphone were automatically sent a text informing them they would pay £4.99 per day charges .  don't you think o2 should inform customers by text of their charges . Unfortunately I assumed my charges would be the same .  I'm not a happy customer ,I haven't been with o2 very long but thought my tariff was very competitive but silent charges really dissapointed me .  😕

[MI5 · Accepted solution]

If you had checked rather than assumed you would have seen that you too could of had the £4.99 a day charge added to your account for use while in the USA.
All you can do now is call o2 on 202 and hope that you get a sympathetic agent who may offer you a goodwill discount.
Best of luck.

[Cleoriff]

Hi @Anonymous As you were out of the Europe Zone and not activated O2 Travel..you would have been liable for international charges

http://international.o2.co.uk/internationaltariffs/travelling_abroad#

Not sure why you didnt receive a text but this shows costs in the US if on contract

[Cleoriff]

You could have activated O2 Travel as well... then you would have been able to use the £4.99 charge

See here https://www.o2.co.uk/shop/international/using-phone-abroad

*Edited for spelling!

[MI5]

Yup.....

[jonsie]

I have to say I'm surprised you got no text. Everytime I go back to Thailand 🇹🇭 and any stopover on the way I always get a text informing me of charges  and the option of using O2 Travel. 

[jonsie]

[Cleoriff]

That's some travelling you have done there @jonsie. However, proof if needed, that texts are sent. I always get them when I go to Spain. Slightly different from 'the rest of the world' but even so....

[Marjo]

Hi @Anonymous, welcome to our forum! Sorry to hear that you had unwanted charges on your bill after travelling. 😞 Please do take a look at the advice above, let us know if that explains it and if you have any further questions we could help you with.