How to use my balance for a roll on monthly plan

[Rymundo]

I topped up my account by £15 this morning for the £15 roll on plan. But it isn’t letting me renew it with the money on my account and is taking to the enter your card details format. 

[MI5 · Accepted solution]

@Rymundo 

Rolling plans can only be renewed from your card.

To use top up credit you need a Big Bundle.

Pay As You Go: Introducing "Rolling Plans" 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

[Rymundo]

Do you know how to get about the possibility of getting it refunded into my bank account?

[MI5]

@Rymundo 

You'd need to ask O2.

Call 4445 or other ways here Guide: How to find help & contact O2