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How to unlock phone

Lesley2
Level 1: Joiner
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I’m looking for try and unlucky my phone so it allowes me to watch stuff over 18. At the moment it’s blocked but doesn’t show me how to unblock it, does anyone know?
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Cleoriff
Level 94: Supreme
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Hi @Lesley2 

From O2....

There are two ways you can do this. Once you do, we’ll take off the filters and won’t ask again.

  1. Go to one of our shops with photo ID (passport or driving licence).
  2. Prove you have a credit card. We'll charge £1 to the card, which we'll then refund, either through your bill or with calling credit.

You can prove you have a credit card by:

https://www.o2.co.uk/help/safety-and-security/age-restricted-content-and-age-verification 

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 122353 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Lesley2 

From O2....

There are two ways you can do this. Once you do, we’ll take off the filters and won’t ask again.

  1. Go to one of our shops with photo ID (passport or driving licence).
  2. Prove you have a credit card. We'll charge £1 to the card, which we'll then refund, either through your bill or with calling credit.

You can prove you have a credit card by:

https://www.o2.co.uk/help/safety-and-security/age-restricted-content-and-age-verification 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 4
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MI5
Level 94: Supreme
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@Lesley2 

A community guide to age restrictions here for you Guide: O2 Age restriction 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
Former Staff
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Hey @Lesley2, you should be all sorted if you follow the advice above, but please give us a shout in case you'd like any further help slight_smile

 

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