How to unblock my SIM card?

[DP3840]

Hi, i recently lost my iphone 7 which is on a pay monthy contract, i have since blocked the phone so noone can use it. However recently i have found an old iphone which is unlocked that i want to use. I have been into the o2 store to get a new sim replacement to put in the old phone along with my contract. Please can i unbar/unblock my sim so i can use it on my old mobile. Currently the sim works in my old phone, but i cannot call/text anyone, i am asuming this is becuase its blocked still ?

Regards 

Dan 

[MI5 · Accepted solution]

@DP3840 yes, a bar is also placed on your account https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988 

Call customer services to have it lifted http://www.o2.co.uk/contactus

[Bambino]

@DP3840  You can call customer service for free from any phone on 0800 032 1402

[jonsie]

It can take 24 hours to unblock your account but live chat should be able to do this for you. 

[Wendy7]

I blocked an o2 pay monthly sim that I now want to unblock. I’ve rang 202 and they won’t deal with it just keeps cutting me off. Any ideas how I can do this please. Thanks.

[MI5]

@Wendy7 

Numbers to try here Guide: Coronavirus Community Help and Support 

Say fraud to get put through.