Depends on if you are on o2's new customer system @DavidE
If you are, you will see an option for an eSim in your my o2.
If not, you would need to speak to o2 - best option is to visit a store as you can get one straight away, otherwise you need to speak to customer services.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 0800 032 1402 or 0800 081 0255
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
