How to retain my O2 number on a new O2 contract

[Punkpagan]

I am free to upgrade my pay monthly contract, but don't want any of the O2 store's offered phones.

On Samsung website I have found the phone I want on an O2 contract, a slightly dearer contract, but when I reach basket, it says I won't be able to keep my existing number.

I know pac codes work for movement between networks, but I just want to retain number and move to a different O2 plan.

Any advice?

Thank you

Rob

[madasaf1sh · Accepted solution]

@Punkpagan

Once you have the new contract contact o2 to cancel the current contract and they should be able to transfer the number over to the new account and contract.

[MI5]

@Punkpagan 

You just need a number migration to your new contract.

The Samsung website just means you can't retain your number at point of sale, but you can do afterwards.