How to remove Spotify from 02 account?

[la-vie-en-rose]

Hiya! So I have recently made the decision to move to another provider, and I am expecting to receive my last bill in December. Anyway, last month I added Spotify premium to my bill, but of course I don’t want this to continue to charge to my account as I don’t want to prolong the process of closing my account. This premium subscription has now been cancelled on Spotify’s end, however I have been advised by a lady at Spotify that I need to cancel this charge with 02, however I can’t seem to find where to do this on the app. There is currently no extra charges on next months bill, so does that mean it’s been deleted?

Many thanks

[MI5 · Accepted solution]

@la-vie-en-rose 

If you've cancelled the account with Spotify they shouldn't be sending any charges to O2 for processing.

You will need to call customer service though as it would be a charge to mobile payment which customer service can block on your account Guide: Coronavirus Community Help and Support