How to pay of device plan

[Nicole0]

Hey can anybody help me!
Tried to pay my device plan but my 02 app says ring 02 all the time.
Does anybody know the link to just pay this because every time I ring 02 I get told I can do it on the app which I can’t

[Nicole0]

I want to pay this in full

[Cleoriff]

If you can't do it via My O2 then you have to contact O2 Guide: How to find help & contact O2 

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su... 

[jonsie]

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Nicole0]

I’ve spoken to 3 people from 02 was told I can get sent a link but then got told to keep refreshing my 02 app to pay but have been for 20 mins

[O2Sean]

Hi @Nicole0 , 

are you looking to pay it in full in order to upgrade to a sim only or another device? If so you should be able to pay it off via the standard upgrade process. you can do this via Myo2 or the website and just upgrading to a new handset or tariff. 

[Nicole0]

I’m looking to upgrade to another device when I go to upgrade it says sim only not the device part

[O2Sean]

Hi @Nicole0 ,

Log into to MyO2 via the website and click on upgrade. It should give you the option to upgrade to a device.

[Nicole0]

Nope still sim only