How to pay a final bill

[Kat13]

Been trying to pay off my device plan as I’ve changed supplier. Made payment in myO2 app which went instead on my airtime account. Chats and phone calls later I got a cheque partially refunding the payment. Phone disconnected and now I can’t get through to customer services to pay it again. Had an enforcement and termination notice today. Just want to get this paid but nobody answering. What do I do?

[jonsie]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Kat13]

Been trying on both numbers all day since 9.30am. Either get cut off or no answer. 

[jonsie]

Sadly not unexpected these days

Try the numbers here

Guide: How to find help & contact O2 

Coronavirus (Covid 19) Community Help and Support - O2 Community

[Kat13]

Thanks for that link. Is there a less busy time of day to call do you know? One time I was waiting 31 minutes and no reply!

[jonsie · Accepted solution]

8am is the best time I'm afraid

[Kat13]

That’s not a problem. I’ll try then. Thank you. 

[Oxonian]

@Kat13 

Bank transfer might be the answer :-

Guide: How to Pay Your Bill (Airtime & Device Plans)