cancel
Showing results for 
Search instead for 
Did you mean: 

How to pay a final bill

Kat13
Level 1: Joiner
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Been trying to pay off my device plan as I’ve changed supplier. Made payment in myO2 app which went instead on my airtime account. Chats and phone calls later I got a cheque partially refunding the payment. Phone disconnected and now I can’t get through to customer services to pay it again. Had an enforcement and termination notice today. Just want to get this paid but nobody answering. What do I do?

Message 1 of 8
460 Views
1 ACCEPTED SOLUTION

Accepted Solutions

jonsie
Level 94: Supreme
  • 93123 Posts
  • 609 Topics
  • 6953 Solutions
Registered:
7 REPLIES 7

jonsie
Level 94: Supreme
  • 93123 Posts
  • 609 Topics
  • 6953 Solutions
Registered:

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Message 2 of 8
457 Views

Kat13
Level 1: Joiner
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Been trying on both numbers all day since 9.30am. Either get cut off or no answer. 

Message 3 of 8
454 Views

jonsie
Level 94: Supreme
  • 93123 Posts
  • 609 Topics
  • 6953 Solutions
Registered:

Kat13
Level 1: Joiner
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Thanks for that link. Is there a less busy time of day to call do you know? One time I was waiting 31 minutes and no reply!

Message 5 of 8
439 Views

jonsie
Level 94: Supreme
  • 93123 Posts
  • 609 Topics
  • 6953 Solutions
Registered:

Kat13
Level 1: Joiner
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

That’s not a problem. I’ll try then. Thank you. 

Message 7 of 8
430 Views

Oxonian
Level 27: Desk Jockey
  • 5373 Posts
  • 92 Topics
  • 21 Solutions
Registered:

@Kat13 

Bank transfer might be the answer :-

Guide: How to Pay Your Bill (Contract) 

Message 8 of 8
377 Views