How to order a new sim card if my previous one isnt working

[MugenGT]

Hi

I have a pay monthly O2 sim card wich has stopped working so wanna order a replacement sim or maybe an e-sim but every time i click continue it tells me that the system send me a confirmation code to my alredy dead sim

Is there any way to have this confirmation posted via email?

Thanks

[Enlli · Accepted solution]

The easiest way is to go into an O2 store with Photo ID 

Alternatively contact O2 

Methods here

Guide: How to find help & contact O2