How to keep number running

[Penny]

Hi all 🙋‍♀️
Just wanna ask a quick question and if anyone knows please come forward 👍
I've got awhile to go before my contract runs out
Brought online !
Now is it possible to pay off a phone (but keep sim going?)
Or does entire contract need to be paid off?
And if so how do I keep him and tarrif going?
Hope this makes sense !
I've hunted for this question on here but can't find it or an answer so here I am ...

[MI5 · Accepted solution]

@Penny

If you're on refresh you need to pay off the device plan which just leaves the airtime payment running with your current number.
https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093 

However, if a standard contract you will need to pay entire contract and ask customer services to switch you to SIM only on your current number .

http://www.o2.co.uk/contactus

[jonsie]

I you pay the device off in full your airtime pla carries on until you want to end it. That means your sim , tariff and number carry on going until you either want to upgrade or end the contractby giving 30 days notice. You will be free to go sim only or swap to payand go if you want to either before the contract end date or after. The airtime will just roll over month on month.

In other words, once the device is paid off, you aren't tied into O and you are flexible to do as you choose.

https://www.o2.co.uk/help/pay-monthly/o2-refresh-explained

[liggerz87]

If you took contract out with say car phone or mobiles then it wouod be how muxh you pay a month times how many months left if it's o2 then just pay off the device plan and can keep it rolling as is

[EmilieT]

Welcome to the forum, @Penny  

Did the information @MI5, @jonsie and @liggerz87 shared above answer your question? If there's anything else you'd like help with, give us a shout!