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How to inform O2 I have a credit note for charge on my bill

Lulu19
Level 1: Joiner
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on ‎25-07-2024 14:39

on ‎25-07-2024 14:39

I have been charged through O2 for something I had cancelled with Apple. I have a credit note from Apple. How do I get the charge taken off my O2 bill?

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MI5
Level 94: Supreme
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on ‎25-07-2024 14:42

on ‎25-07-2024 14:42

@Lulu19 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
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on ‎25-07-2024 15:54

on ‎25-07-2024 15:54

@Lulu19 


If apple have issued a credit note to you direct then they arent and o2 arent refunding anything to your bill. As Apple have refunded you directly, so that credit note can be redeemed in the App Store, just check with Apple Direct. 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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on ‎25-07-2024 16:05

on ‎25-07-2024 16:05

@Lulu19 

You need to make sure Apple have cancelled whatever they were charging you for too.

https://support.apple.com/en-asia/108092

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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