How to get signal when moving sim over to new iPhone
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on 02-07-2020 06:55
It still doesn’t have any signal, how do I connect this? It only connects to wifi, I am unable to make or receive calls or texts.
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on 02-07-2020 07:01
Have you checked the SIM is in correctly first?
Can you try it back in your old phone too.
You may need a new SIM which you can get from any O2 store or by contacting customer service Guide: Coronavirus Community Help and Support
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on 02-07-2020 07:02
Have you tried the new sim that came with the phone? Are you starting with a new number?
Sarah
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on 02-07-2020 07:32
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on 02-07-2020 07:32
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on 02-07-2020 10:55
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on 02-07-2020 10:55
yes, sim is in correctly and I've tried putting it back in my old phone and no signal either.
I have tried ringing o2 from my partners phone as i can't make calls and they are not answering as saying they are only dealing with lost or stolen at this time!
thank you!
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02-07-2020 10:57 - edited 02-07-2020 10:57
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02-07-2020 10:57 - edited 02-07-2020 10:57
Sounds like you'll need a new sim card.
You can now get one from your local O2 store or keep trying to call.
Say you are calling about fraud in order to get the call answered.
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on 02-07-2020 10:57
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on 02-07-2020 10:57
Hi Sarah
My phone didn't come with a new sim. I got my handset through mobiles.co.uk, and the contract with o2. When i purchased it i opted to keep my number, I was previously with o2 anyway so i assumed i wouldnt need a new sim card.
Do you think i need a new sim card?
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on 02-07-2020 10:59
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on 02-07-2020 10:59
thats a good idea, i will try ringing again, if not i will have to make a trip to o2!!! thank you
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on 02-07-2020 11:00
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on 02-07-2020 11:00

Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 07-07-2020 15:44
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on 07-07-2020 15:44
Hey @Poppy__lee has this been sorted?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?

