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How to get reconnected

LadyP
Level 1: Joiner
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Hello. My phone has been cut off completely. I want to pay my bill but I can't phone any number and I can't log in  with my phone because I need to be able to receive a text thanks to the two step verification. How am I supposed to pay my bill? 

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Cleoriff
Level 94: Supreme
  • 110806 Posts
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Hi @LadyP 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you borrow a phone to call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

If you have no access to a phone then use Skype to call 0800 032 1402

 

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 110806 Posts
  • 799 Topics
  • 6387 Solutions
Registered:

Hi @LadyP 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you borrow a phone to call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

If you have no access to a phone then use Skype to call 0800 032 1402

 

*The Game Is On*

Girl in a jacket
Message 2 of 2
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