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How to formally cancel a contract with O2?

BRS
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Hello

I've only very recently joined O2 for the first time and am unimpressed with most aspects of the service so far. I received a pay monthly SIM from the website and I'm well within the 14 day cooling off period.

I've requested and received a PAC and cancelled the DD. Is there anything else I need to do? The SMS containing the PAC says "If you're on sim only, you'll need to call us before we can process your switching request" but frankly I've had enough of my time wasted being put on hold and arguing with customer service already so would prefer to use email if possible.

Thanks!

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jonsie
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Using the PAC will automatically end any contract so I'm not aware of any processing needed when sim only

Anything outstanding will need to be paid but just be aware that if it's a small amount then o2 do not always notify you so you need to chase this up with customer service.

That in itself is a royal pain in the butt

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Bambino
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@BRS See this: Cancelling your contract - An updated guide - O2 Community

There is no email address. If the SMS said call, then that's what you need to do. 

I DO NOT WORK FOR O2



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madasaf1sh
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@BRS 

 

Cancelling your DD is possibly the worst thing to have done, as until you physically notify o2 of cancellation via customer services and using the information @Bambino has given you, you are still in contract. 

Cancelling the DD,  doesn't cancel your commitment to o2, and o2 (as all networks do) come after you for the outstanding bills and will damage your credit file.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

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BRS
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@Bambino 

From the link you posted it would appear that using the PAC effectively terminates the contract.

Under the new process your old supplier can no longer charge you a notice period for leaving and your old service will terminate automatically on the date arranged with your new network

 

@madasaf1sh, there is nothing wrong with cancelling the DD. This prevents the supplier from overcharging a final bill. If anything is outstanding (which is arguable) they are welcome to send me an invoice which I will happily pay if I agree to the amount.


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MI5
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@BRS 

If you do not inform O2 that you wish to cancel under the change of mind policy, they will bill you for the entire contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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BRS
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They are very welcome to try.

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Bambino
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@BRS If you're willing to put your credit rating in jeopardy over this, that's your choice. The advice you are being given is from many years experience of seeing situations like this. If O2 thinks you owe money, they take no prisoners.

I DO NOT WORK FOR O2



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BRS
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Well, they would ultimately need to convince a county court judge in order to seriously damage my credit rating. An erroneous default isn't hard to remove either. Of course, this is all academic because as stated, I'm happy to pay any balance actually owed (which will maybe amount to a week of airtime), but that's all about it. Appreciate your concern though!

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Projectionist
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The way that I see it, you've two choices...

  1. Take the advice given, and cancel the contract properly
  2. Spend ages going round in circles afterwards, because "it's the principle that counts"

Good luck if you choose option 2

Using Pixel 4 ( O2 + 1pMobile) , Samsung E1182 ( geosim + dtac)
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jonsie
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Using the PAC will automatically end any contract so I'm not aware of any processing needed when sim only

Anything outstanding will need to be paid but just be aware that if it's a small amount then o2 do not always notify you so you need to chase this up with customer service.

That in itself is a royal pain in the butt

View solution in original post

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