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How to find out outstanding charges when leaving

DJA100
Level 1: Joiner
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Registered:

on ‎30-03-2020 21:00

on ‎30-03-2020 21:00

I'm thinking of leaving O2 and moving to another network so want to know what any outstanding charges will be.

 

I paid off my device plan a long time ago and am also well past the end of the contract term for the SIM only deal I currently have. When requesting a PAC code or texting INFO to 85075 I get an estimate of the charges to be £103.

 

However, this is clearly incorrect as I have no outstanding balances/charges outside my monthly allowance and the cost is £18 per month for 20GB with unlimited calls and texts. How can I get an accurate answer on this as O2 are currently unavailable to call?

 

Thanks,

 

David

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MI5
Level 94: Supreme
In response to DJA100
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on ‎31-03-2020 11:19

on ‎31-03-2020 11:19

@DJA100 

The contract period is for the device.

If you pay off the device you can cancel the airtime without penalty, hence it's a rolling 30 days whilst the device plan is active.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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