How to find live chat to increase spend cap

[Tmbr]

Hi,

I’m stuck in a circular loop - trying to speak to someone on live chat or by phone to increase spend cap on my son’s phone (my account). Any ideas? Thank you

[pgn · Accepted solution]

Live Chat not the best for that, @Tmbr - you will need to either call CS on 202 around 08:15 tomorrow morning, or use one of the O2 Social Media channels given in the link just below this post. Good luck!

[MI5]

@Tmbr 

If you are on the new billing system, which everyone is being moved over to at some point, you can adjust the spend cap in your MyO2.

[pgn]

---

@MI5 wrote:

@Tmbr 

If you are on the new billing system, which everyone is being moved over to at some point, you can adjust the spend cap in your MyO2.

---

And how, exactly, would they know which billing system they are on?

[MI5]

---

@pgn wrote:

---

@MI5 wrote:

@Tmbr 

If you are on the new billing system, which everyone is being moved over to at some point, you can adjust the spend cap in your MyO2.

---

And how, exactly, would they know which billing system they are on?

---

By checking their MyO2 to see if there is the option available.

[Enlli]

I'm on 360.

Just to say not all the features appear in the App and you need to use the Web Version

Here it is in the drop down menu 

 

[Breanna]

Were you able to get this sorted @Tmbr?