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How to contact O2 to ask pre-sales technical question?

HelpSeeker
Level 1: Joiner
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Hi All,

 

I'm losing the will to live trying to get hold of O2 to ask a simple question pivotol to making a decision on signing up for a new contract.

 

Webchat is supposed to be open until 8pm but I cannot find any way of accessing this service, nor can I find any kind of email address.

 

Any suggestions?

 

Many thanks 😉

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madasaf1sh
Level 66: Unequalled
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@HelpSeeker what is the question, and we may be able to help.

All the contact methods are here https://www.o2.co.uk/contactus

There is no email contact im afraid.
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Cleoriff
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@HelpSeeker 

Additional numbers here

Guide: Coronavirus Community Help and Support 

0800 587 4005 seems to be the one working better than others.

*The Game Is On*

Girl in a jacket
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HelpSeeker
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Hi Peeps,

 

Thanks so much for your replies. I've looked at all the methods of contact available and nothing seems relevant. It appears O2's Sales Department are currently shut down for new business enquiries so I'll have to park this or go elsewhere.

 

Resellers are unable to answer my query and have stated I must talk to O2. I need O2's direct assurance on something before I commit and get scuppered, preferably in writing, so regrettably the community can't help on this.

 

Many thanks thumbsup

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madasaf1sh
Level 66: Unequalled
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@HelpSeeker

No problems, if it is a complex question then i doubt Pre Sales would be able to help, or Customer Services especially if resellers cant answer your question.

Good luck
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 5 of 5
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