Solved: How to contact O2 customer service on their websit...

PL · ‎18-12-2018

How to contact O2 customer service on their website as no chat line is Live, as I want to renew my Pay Monthly Contract if the deal is right for me

MI5 · ‎18-12-2018

@PL

All contact details here http://www.o2.co.uk/contactus

Say "I'm thinking of leaving" when asked on IVR.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎18-12-2018

@PL

All contact details here http://www.o2.co.uk/contactus

Say "I'm thinking of leaving" when asked on IVR.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎18-12-2018

Don’t use chat for account queries

EmilieT · ‎20-12-2018

Hi @PL, how are you getting on with this? Any progress since you last posted?

to the forum!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

PL · ‎20-12-2018

Thank you, I have an email from O2 that they will respond to me in 8 WEEKS TIME

Cleoriff · ‎20-12-2018

@PL wrote:
Thank you, I have an email from O2 that they will respond to me in 8 WEEKS TIME

What? About upgrading a phone? Ridiculous, I would try again and see if you can speak to someone with a sensible head on @PL

Best time to call is between 8-8.30am in the morning

Veritas Numquam Perit

Anonymous · ‎20-12-2018

8 weeks? You could then claim a letter of deadlock

jonsie · ‎21-12-2018

@Anonymous wrote:
8 weeks? You could then claim a letter of deadlock

I think that's the idea!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

nurten · ‎29-01-2019

hello

ı lost my top up phone in Cuba which is [Removed] my new number is [Removed] so can it possible to transfer new number to old number.

everone know my old number which is [Rremoved]

ı look forward to hearing from you

kind regards

Nurten Ozturk

MI5 · ‎29-01-2019

@nurten this is a public customer forum.

You need to call customer service to swap your number over and please remove your details to avoid getting spammed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

How to contact O2 customer service on their website as no chat line is Live

Cancelling subscrption

Not renewing my contract

3G switch off

no service after porting number

Phone Upgrade