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How to connect new phone to network

Sandra5
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Connect new phone to network

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madasaf1sh
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@Sandra5

What problem are you having in getting your new phone working?

As you just put your Sim in the phone, and follow the setup screens
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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@Sandra5 

To activate a new sim, you need to do a sim swap, starting from your old phone / sim 

Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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