How to complain

[Louise999]

How do I make a complaint? I have not been able to receive calls or texts since my phone was migrated on 1st July. O2 have not got back to me despite me calling numerous times. I have been promised call backs but nothing. I have asked to be put through to complaints and phone gets cut off! I’m at the end of my tether now! 

[MI5 · Accepted solution]

@Louise999 

https://www.o2.co.uk/how-to-complain

Use Resolver for best results

[Anonymous]

I’ve just submitted a batch to

complaintreviewservice@o2.com
I encourage everyone to do so if they are not being helped. Also consider escalating to regulatory bodies. Their complaint timescales are non binding. They would prefer you went through the provider process as it filters out many and gives a clear process to them. But you don’t have to. Everyone is entitled to complain about poor service. 

[Anonymous]

The less people complain about poor service, the longer it goes on for everyone. 

[Anonymous]

And I know, the turnaround time for 

complaintreviewservice@o2.com Is apparently 7 days. They have less than that before I go to regulatory bodies. 
the 7 days is their internal aim. It doesn’t stop you from making additional complaints. It’s a system of control that suits them.

(I sound like a conspiracy nut)

Imagine elsewhere, would you accept, 7, 14, 21 etc days before you were allowed to complain. Nope, its bonkers. Go for it.

[Louise999]

I have made the complaint, looked at ofcom and I need to wait 8 weeks before I can go to them .agreed to many people accept poor service ! 

[Mathan]

Hi my network and data not working please check it for me thank you. I wanted to complain about O2 network 

[madasaf1sh]

@Mathan 

Not sure how many more times we need to say this to you, but this is not customer services, no one can check anything for you from this CUSTOMER TO CUSTOMER community. 

You need to follow the advice on the thread you created and contact o2 and post on random threads... 

[1Day666]

I have pay as you go for 5 years no issues. Then issues with calls and texts not sending....O2 advised there's an issue with the migration to Virgin for SOME payg sims. Wanting to take advantage of Virgins Vault. I moved to a contracted sim with 2G Data using Vault to double it to 4G and O2 were going to transfer my phone number to the new sim....Simples you would think apparently NOT 

[pgn]

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@1Day666 wrote:

I have pay as you go for 5 years no issues. Then issues with calls and texts not sending....O2 advised there's an issue with the migration to Virgin for SOME payg sims. Wanting to take advantage of Virgins Vault. I moved to a contracted sim with 2G Data using Vault to double it to 4G and O2 were going to transfer my phone number to the new sim....Simples you would think apparently NOT 

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You need to understand this: Guide: Migration & porting into O2 

And contact O2 via Social Media using the links in here only: Guide: How to find help & contact O2 

Good luck @1Day666.