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EMB · ‎19-11-2020

Hi,

Anybody know how to check the status on when a mobile number transfer will be complete ?

PAC code was provided when the o2 contract was taken out.

Thanks

Regards

Ellis

MI5 · ‎19-11-2020

@EMB

Unless you were text a transfer date, send the form again https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎19-11-2020

@EMB

Unless you were text a transfer date, send the form again https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EMB · ‎19-11-2020

Ok thanks have completed the form online. Hopefully they have started it when I ordered the phone.but best to be sure cheers

MI5 · ‎19-11-2020

@EMB

Unless you were texted a transfer date, it hasn't been started.

The text confirms O2 have received and accepted the request.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EMB · ‎19-11-2020

Ok thanks, will give O2 time to reply to the online form. Thanks again

MI5 · ‎19-11-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

koborn · ‎16-04-2024

I requested a transfer from a Vodafone account online yesterday morning. At 9AM the number went out of service, and Vodafone has disabled the SIM. As of now (12.51) there is no message from O2. Does that sound normal?

MI5 · ‎16-04-2024

Have you rebooted your phone @koborn ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

koborn · ‎16-04-2024

Yep, several times, makes no difference

MI5 · ‎16-04-2024

Contact O2 then Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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