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How to check is the Direct Debit is active and will collect my payment?

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AlexanderMTTH
Level 5: Ponderer
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on ‎17-01-2022 10:51

on ‎17-01-2022 10:51

Hello, 

 

I've changed the payment date on my bill, which lead to the generation of two bills this month.

I can see the deadline of the payment, but I can't figure for the life of me if both will be taken out via Direct Debit or I need to pay one or both manually. My Bank has the DD setup, but that doesn't prove much, does it? 

 

Thank you, A. 

Thanks and regards,
Alexander
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MI5
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on ‎17-01-2022 11:16

on ‎17-01-2022 11:16

@AlexanderMTTH 

If you have an active DD it will be used.

Also, when you get your bill notification, it will say "we will take payment on ....." this confirms the system recognises the DD.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎17-01-2022 11:16

on ‎17-01-2022 11:16

@AlexanderMTTH 

If you have an active DD it will be used.

Also, when you get your bill notification, it will say "we will take payment on ....." this confirms the system recognises the DD.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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AlexanderMTTH
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‎17-01-2022 12:22 - edited ‎17-01-2022 12:30

‎17-01-2022 12:22 - edited ‎17-01-2022 12:30

@MI5 wrote:

@AlexanderMTTH 

If you have an active DD it will be used.

Also, when you get your bill notification, it will say "we will take payment on ....." this confirms the system recognises the DD.

Thank you @MI5, this really helps. I was sure how the system worked, but "taking payment on" makes sense. 

Thanks and regards,
Alexander
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MI5
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on ‎17-01-2022 12:25

on ‎17-01-2022 12:25

You're welcome mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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