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Level 1: Joiner
Posts: 2
Registered: ‎29-03-2020

How to change my phone number

I’m getting an upgrade tomorrow but I want to change my mobile phone number how can I do this? Thank you
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Level 67: Unsung hero
Posts: 15,343
Registered: ‎31-03-2010

Re: How to change my phone number

@Breony You would need to speak to customer service, which will not be easy at the moment. Best time to call is 8 am.

https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416

I DO NOT WORK FOR O2



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Posts: 101,924
Topics: 550
Solutions: 12,993
Registered: ‎04-04-2012

Re: How to change my phone number

@Breony 

Have you already ordered your upgrade?

If not, you can tick the box on the ordering page to get a new number rather than retaining your old number......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)