How to cancel my "My O2" online account

[Anonymous]

Hi at O2,

I'm no longer resident in the UK, nor do I have any plans on returning in the future. I have an old (still active) Pay & Go number I no longer need, that I would like cancel. I would also like to terminate my "My O2" online account, as I won't be needing it any longer.

Cheers,

/O

[Anonymous]

Ring 02 from abroad +44 7860 980 202

If you don't make a chargeable call within 6 months the sim will deactivate anyway.

Log out of the forum if you wish.

[Anonymous]

Thanks for the quick response, but I'd prefer (a) not to need to call an expensive foreign (from here) number, and (b) nevertheless also be able to cancel the "My O2" online account, so that I can no longer log in at o2.co.uk.

[Bambino]

Be aware that the number bandofbrothers has given to you would be charged to you on an international rate, so if you do nothing it will eventually all disappear anyway. Just don't log in. If no one knows your password the account will just remain dormant until it expires.

[Anonymous · Accepted solution]

As Bambino says and as I have already pointed out in my first reply.

You can't do it here as we are all customers.

So if you don't want to make a call and not just let the account become defunct you could try Live Chat.


http://www.o2.co.uk/mobile/contactus

[Anonymous]

Sorry then, my bad. Quick search for forum posts indicated that others had got their similar-sounding requests noted by some form of O2 moderator or some such, and I therefore thought this was an appropriate channel for trying to do so. Will try Live Chat, thanks. 🙂

[Anonymous]

No worries.

We have no access to peoples accounts here.

Sorry.