How to cancel credit card payments

[Anonymous]

I think cs do not want to help. They can no longer be contacted by email - and I do not have a phone! The O2 mobile network (using a dongle) is very very poor recently. I shall have to change isp - but how do I cancel future credit card payments? Doris

[Anonymous]

@Anonymous I've asked for your post to be moved to its own thread so you can get individual help from members.

[MI5]

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@Anonymous wrote:
I think cs do not want to help. They can no longer be contacted by email - and I do not have a phone! The O2 mobile network (using a dongle) is very very poor recently. I shall have to change isp - but how do I cancel future credit card payments? Doris

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You can try live chat http://www.o2.co.uk/contactus

[Anonymous · Accepted solution]

Hi @Anonymous 

Just follow the instructions below, if for some reason you can ask web chat to do it like @MI5 said. Hope this helps.

1. Log in to mbb.o2.co.uk
2. Click on Manage account page

To cancel:

1. Click Cancel recurring package button
2. Click Yes Cancel to confirm