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How to cancel bolt on

Anonymous
Not applicable
I've been trying to cancel my Web & Wifi Bolt On for about an hour now. I've called 2202, 2425, 4445 and haven't found a single option to cancel. I've checked on my internet account and also found nothing about canceling, I can add more though... I thought this'd be easy, but I'm going to be charged at this rate.

Anyone able to tell me how to cancel it?
Message 1 of 22
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Anonymous
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Does anyone know the text you make to cancel it and to what number???????????????

Message 11 of 22
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Anonymous
Not applicable
Answered in your original thread
Message 12 of 22
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Anonymous
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texting anything (weboff roundoff etc) to 21300 doesnt work at all.

it just says there was an error sending to that number and ive tried lots of times on different days.

 

im on payg. 

 

its quite silly how we have to call o2 just to get them to do something so menial.

Message 13 of 22
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Anonymous
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Go to chat online, I got my bundle removed from pay as you go plus a 10 pound bundle refund. They were very helpful and it took only minutes
Message 14 of 22
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Cleoriff
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@Anonymous wrote:
Go to chat online, I got my bundle removed from pay as you go plus a 10 pound bundle refund. They were very helpful and it took only minutes

Good for you. Glad you got sorted.....

Veritas Numquam Perit

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Message 15 of 22
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jonsie
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@Anonymous wrote:
Go to chat online, I got my bundle removed from pay as you go plus a 10 pound bundle refund. They were very helpful and it took only minutes

Good for chat, they can do some things ok. Great they sorted it for you slight_smile

Message 16 of 22
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Anonymous
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Just done it, it is not logical

 

Go onto my O2

hit the top up tab

hit the pick auto top up button

and you can cancel from there

Message 17 of 22
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MI5
Level 94: Supreme
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Registered:

@Anonymous wrote:

Just done it, it is not logical

 

Go onto my O2

hit the top up tab

hit the pick auto top up button

and you can cancel from there


Good info, thanks slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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jonsie
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Anonymous
Not applicable
2302 works I've just cancelled my tariff to a new one
Message 20 of 22
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