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How to activate Top-Up card while overseas?

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Anonymous
Not applicable

on ‎12-06-2013 12:24

on ‎12-06-2013 12:24

I have tried calling 248 and sending an SMS to 148 but neither worked. When I called 248 I got the number unobtainable message. For the SMS I got the "message could not be sent error".

 

I have £15 credit. I have made other calls to O2 and sent sms messages. I just cant activate the top-up card. Also, I cannot understand why I can't enter the top-up card number in my account.

 

I am presently in Australia. Does anyone know of a solution?

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perksie
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‎14-06-2013 01:36 - edited ‎14-06-2013 01:39

‎14-06-2013 01:36 - edited ‎14-06-2013 01:39

He means you phone that number, more here:

 

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,KB=Companion,question=ref%28user%29:str%28Mob...

 

The page is very slow to load at the moment.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

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MI5
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on ‎12-06-2013 12:36

on ‎12-06-2013 12:36

Call 4444 or *111*#
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎14-06-2013 01:26

on ‎14-06-2013 01:26

Many thanks for the reply. For *111*# do you mean send a text to that number and put in the body of the text the top-up card number and add # (without a space)? Or do I send a text to *111*#(19digitcardno#), with nothing in the body of the text?

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perksie
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‎14-06-2013 01:36 - edited ‎14-06-2013 01:39

‎14-06-2013 01:36 - edited ‎14-06-2013 01:39

He means you phone that number, more here:

 

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,KB=Companion,question=ref%28user%29:str%28Mob...

 

The page is very slow to load at the moment.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
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In response to perksie

on ‎14-06-2013 05:18

on ‎14-06-2013 05:18

Thanks perksie. I called that number and it called me back with various options (including customer service, which was closed). However none of the options were to activate a top-up card. Looks like I will have to wait until I get to UK.

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