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How to%20turn%20on%20WiFi%20

duchovny6
Level 1: Joiner
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Hi, I’ve being trying for over a week to turn on WiFi & 4G calling on my iPhone XR. I’ve done everything I’m told to do, gone into my 02 etc and still can’t turn it on. Contacted 02 via twitter, who replied saying they’d done it and to wait 24hrs before enabling it again in my phones settings. I’ve waited longer than that and tried several times but still get transferred back to 02 when I press the enable button. It’s annoying.
Any help would be greatly appreciated.
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MI5
Level 94: Supreme
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@duchovny6 

wifi on.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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Registered:

@duchovny6 

Have you turned it on in your MyO2 too? 
You will also need to keep rebooting your phone. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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duchovny6
Level 1: Joiner
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Registered:
I’ve gone into my device in my 02, however there’s nothing there to turn WiFi & 4G calling on. Customer services were useless and no help at all.
Message 3 of 4
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MI5
Level 94: Supreme
  • 143442 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@duchovny6 

wifi on.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
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