on 19-05-2020 19:01 - last edited on 21-05-2020 12:36 by Martin-O2
I've been with o2 for 18 years but having finished my contract I decided it was time for a change, So have moved my number away from o2. However they still sending me bills which I can pay because o2 don't recognise my number.
The phone number doesnt work.
The live chat doesn't work.
can't sign into the o2 app despite being able to sign into the website only to be told I can't pay my bill as I have no services.
Contact email, cause thats never going to be not responded too....
Oh but hang on...
Thanks for your email, but we have now shut down our email support service. Don't worry though, for instant help speak to us on Live Chat, where we'll try to solve your issue straight away. If you are online just click here https://link.liveperson.net/click?key=AF575778A6A74C05 to start chatting
But your live chat isn't working.... **bleep** me! I JUST WANT TO PAY WHAT I'M told so I can **bleep** off in peace. but your making this dam near impossible, but i'll bet your quick to hammer my credit score!!
its a ****** joke that as a telecom provider we can't have people answering chat or email during this time.
You have really got me hacked off with what should be the simplest of task. I want to give you money! but right now I can't! your making it impossible.
To literally add insult to injury...
having been floating around the o2 my account site clicking on various contact us option. Someone popped up from o2 live chat... result... Or so I thought...
Info: You are through to chat advisor.
jonathan johnstone: Hello chat advisor,
jonathan johnstone: i've recently moved away from O2, and they are still sending me a bill
jonathan johnstone: so either its a mistake or its my last bill
Chat Advisor: Hello Jonathan, it's chat advisor here. I hope you're well. How can I help?
jonathan johnstone: either way I can't seem to be able to pay it
jonathan johnstone: your phone number does not work, neither does it let me pay on the o2 website
Chat Advisor: I will certainly check the account details for you and help you in this.
Chat Advisor: Before going further we need to clear a quick security check process.
Chat Advisor: May I get your full name with the contact number you are referring to?
jonathan johnstone: Jonathan Johnstone - Phone number is 0771234567 (bla bla)
Chat Advisor: Thanks.
Chat Advisor: Are you the account holder?
jonathan johnstone: yes
Chat Advisor: Are we still connected?
Chat Advisor: I haven't heard from you for a while. Are you still there?
Chat Advisor: As you haven't said anything for a while, I'm going to close the chat.
Info: Priti has left the chat
I said I was the account holder, but they ended the chat...
Sorry for the rant, but paying your phonebill should not be this bloody frustrating!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Solved! Go to Solution.
on 19-05-2020 19:08
The best number to get through seems to be
0800 587 4005
on 19-05-2020 19:31
@hackedoffuser You need to go back to your post and edit your name and phone number out of the chat conversation. This is a public forum. If you don't want the world to have your number and want to avoid getting spammed, in the right hand corner of your post, go to Options, then the drop down Edit Reply.
on 19-05-2020 19:39
19-05-2020 19:42 - edited 19-05-2020 19:42
Number is indeed ficticious.
Ended up eventually finding a link to chat and got what i needed.
Hope O2 get people the equipment needed to safely work from home, its been a nightmare getting hold of them.
you guys, answer in minutes!! O2 should employ you!!
on 19-05-2020 19:44
Glad you got sorted eventually @hackedoffuser
Now time to destress
on 19-05-2020 19:47
Ah. Thanks for pointing that out @jonsie. I just saw there was a number there.
Glad you were able to get your problem resolved @hackedoffuser. O2's policy about how they've been handling calls during this crisis has been less than satisfactory. It seems they're happy to talk to you if you want to buy a phone, but if you're having difficulty paying, or indeed have any other issue, you can go whistle.