How long to unlock an iPhone

[Kalusha]

Hello - I have asked O2 to unlock my iPhone 6s three times now - each time the person I speak to on the phone denies all knowledge of the previous requests.  Has anyone else experienced this? I am still waiting for them to unlock  - 48 hours now from this third request (over a week since my first request), how long should I wait before phoning again?  Thanks.

[MI5]

There is currently an issue and no one is getting unlocks.
@EmilieT is helping.

[Kalusha]

Thank you - thought I was going mad - do I need to ask Emilie to do anything or is there something else I can do?  Many thanks.

[Cleoriff]

@EmilieTwill see her name mentioned here @Kalusha and no doubt will be in contact with you on Monday

[Kalusha]

Smashing thank you 

[MI5]

Hopefully you will get a private message on Monday so check back then.

[Kalusha]

Brilliant, thanks both for your help 

[Kalusha · Accepted solution]

Just a quick update to say my phone is now unlocked!  Hurrah - thanks everyone

[MI5]

Good news. Hopefully they are catching up with the backlog now.

[Cleoriff]

Great news @Kalusha