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How long to connect

Gah this company do seem renowned for this.

On the back of you're O2 sim you have been given from DAP it should have a 19 digit number staring 89441100, if DAP are giving you no help then call O2 again and tell them you don't have an account number, mobile phone number etc and can they search on ABS via the sim card number. O2 can do this and find what number it is attached to the sim.

DAP should have given you a number though and they should be helping you as you bought the contract through them and not directly through O2.