
on 19-09-2014 00:30
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on 19-09-2014 00:30
Solved! Go to Solution.
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on 19-09-2014 00:45
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on 19-09-2014 00:45
I would also advise you to call Customer Service on 202 to ensure the refund is on its way and not rely on live chat.
Unless you advise o2 otherwise they wouldn't normative refund, they would use the credit against your next bill.

on 19-09-2014 00:45
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on 19-09-2014 00:45
I would also advise you to call Customer Service on 202 to ensure the refund is on its way and not rely on live chat.
Unless you advise o2 otherwise they wouldn't normative refund, they would use the credit against your next bill.

on 19-09-2014 07:53
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on 19-09-2014 07:53

on 19-09-2014 07:58
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on 19-09-2014 07:58
This happens with EVERY company who collect payments by direct debit. So if for example your payment is due on the 15th of the month, o2 may well send the payment schedule anytime from the 8th to the 13th. So when you made your payment, if it was just before your actual payment date o2 may have already requested it to come out hence the double payment.
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on 19-09-2014 08:07
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on 19-09-2014 08:07
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

