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Level 1: Joiner
Posts: 2
Registered: ‎16-05-2020
Accepted Solution

How long for a name change?

I e-mailed my documents to O2 for a name change at the start of the week . I was told it would take up to 5 days to change.

I called customer services after 6 days as I am waiting on upgrading my contract and it ends tomorrow, so I don't really want to be stuck for another month. Customer services said they would investigate and get back to be within 24 hours. It has now been well over 24 hours.

Where do I go from here?

Thank you
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Posts: 80,242
Topics: 572
Solutions: 3,844
Registered: ‎04-01-2009

Re: How long for a name change?

Keep calling until it's done for you. There isn't much else you can do @LucieTaylor 

The best number to get through seems to be
0800 587 4005

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Level 1: Joiner
Posts: 2
Registered: ‎16-05-2020

Re: How long for a name change?

Thank you!! Called the number, got through very quick! They couldn't do much though, said to call back Monday.

Thank you though!
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Posts: 80,242
Topics: 572
Solutions: 3,844
Registered: ‎04-01-2009
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Posts: 87,862
Topics: 737
Registered: ‎14-01-2013

Re: How long for a name change?

I bet 4005 wonders what on earth is happening. rofl

Certainly working hard (and getting results)

*The Game Is On*

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Highlighted
Posts: 80,242
Topics: 572
Solutions: 3,844
Registered: ‎04-01-2009

Re: How long for a name change?

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Posts: 87,862
Topics: 737
Registered: ‎14-01-2013

Re: How long for a name change?


@jonsie wrote:

They won't thank me for revealing that number for sure innocent


rofl

It worked for me when I rang re that bill issue about 4 days ago. Rang twice and answered immediately. A bit of a shock if honest.upside down

*The Game Is On*

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