cancel
Showing results for 
Search instead for 
Did you mean: 

How long does it take for replacement stock to come back in?

ksot1821
Level 1: Joiner
  • 8 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I’ve recently had an insurance claim approved for my lost iPhone 14 pro max. 

Unfortunately, they do not have the item in stock at the moment. However, I haven’t been given a timeframe by o2 insure as to when they expect to have new stock. 

Has anyone else been in a similar situation before? And can advise on how long I should wait before chasing them? Basically how long will this take generally. 

 

I appreciate this is a high end device, but I hope I’m not in the position of having to wait a month of more, especially since they advertise at the most 3-5 days once they have stock. 

 

Message 1 of 7
2,076 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 151678 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@ksot1821 

It will either be refurb or new but that depends on availability of either too.

Everyone is quoting 4 to 6 weeks for stock from Apple.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 4 of 7
2,067 Views
6 REPLIES 6

MI5
Level 94: Supreme
  • 151678 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@ksot1821 

There's no availability of iP14's due to Apple not supplying any, not even for new orders.

You could be waiting for a long time unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 7
2,071 Views

ksot1821
Level 1: Joiner
  • 8 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I thought that their stock came from refurbished phones? So this shouldn’t be dependent on Apple right? Or would it be possible they send a new device. 

If it is dependent on Apple, then there should surely be some shipments for the new year so hopefully the wait isn’t much longer. 

Message 3 of 7
2,068 Views

MI5
Level 94: Supreme
  • 151678 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@ksot1821 

It will either be refurb or new but that depends on availability of either too.

Everyone is quoting 4 to 6 weeks for stock from Apple.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 7
2,068 Views

ksot1821
Level 1: Joiner
  • 8 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Ok, we’ll I guess I have no option but to wait. Silver lining is that it could be a an entirely new device. 

I’ll leave it till after the Christmas holidays to ring up and get a time sense. I’m expecting I won’t hear anything at the least till after then.  

Message 5 of 7
2,062 Views

MI5
Level 94: Supreme
  • 151678 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

Still waiting for an upgrade here too, but from Voda for one of my accounts.

Good luck @ksot1821 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 7
2,059 Views

ksot1821
Level 1: Joiner
  • 8 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Likewise good luck. 

Apples website is quoting the second week of Jan, some hope there I guess. 

Message 7 of 7
2,050 Views