How long does it take for replacement stock to come back in?

[ksot1821]

I’ve recently had an insurance claim approved for my lost iPhone 14 pro max. 

Unfortunately, they do not have the item in stock at the moment. However, I haven’t been given a timeframe by o2 insure as to when they expect to have new stock. 

Has anyone else been in a similar situation before? And can advise on how long I should wait before chasing them? Basically how long will this take generally. 

I appreciate this is a high end device, but I hope I’m not in the position of having to wait a month of more, especially since they advertise at the most 3-5 days once they have stock. 

[MI5]

@ksot1821 

There's no availability of iP14's due to Apple not supplying any, not even for new orders.

You could be waiting for a long time unfortunately.

[ksot1821]

I thought that their stock came from refurbished phones? So this shouldn’t be dependent on Apple right? Or would it be possible they send a new device. 

If it is dependent on Apple, then there should surely be some shipments for the new year so hopefully the wait isn’t much longer. 

[MI5 · Accepted solution]

@ksot1821 

It will either be refurb or new but that depends on availability of either too.

Everyone is quoting 4 to 6 weeks for stock from Apple.

[ksot1821]

Ok, we’ll I guess I have no option but to wait. Silver lining is that it could be a an entirely new device. 

I’ll leave it till after the Christmas holidays to ring up and get a time sense. I’m expecting I won’t hear anything at the least till after then.  

[MI5]

Still waiting for an upgrade here too, but from Voda for one of my accounts.

Good luck @ksot1821 

[ksot1821]

Likewise good luck. 

Apples website is quoting the second week of Jan, some hope there I guess.