How long does it take for an online top up to go through?

[Anonymous]

So, I'm new to o2. I received my sim today, made an account and tried to top up.

Unfortunately, although it initially said that I'd topped up (online), I haven't received a confirmation email, and my phone is still credit-less. I'm tempted to try it again, but I don't want any more than the original amount I stated to go out of my account/on to my phone.

How long does it take for the online top up to go through? Previously, when I did so with orange, I received both an email and a text instantly, along with my credit. Is there a delay with o2 that I should know about?

[jonsie]

It should go on the phone straight away. Check with your bank that the money has been debited. If so contact customer service.

[Anonymous]

I'm kind of wary on using online topping up but that's just me

Has the amount been deducted from your account as Jonsie asks ?

[Anonymous · Accepted solution]

It didn't go through! Turns out you have to call or message them to get them to activate the sim. Even though I received a text saying it was "all set up" you still have to contact them to activate the sim they send you.

Thanks, anyway!

[jonsie]

Ah, thought it was an existing account. Glad you sorted it:smileyhappy:

[Anonymous]

Good to hear you got it sorted and came back to update your thread.

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