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Level 1: Joiner
Posts: 3
Registered: ‎21-07-2020
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How long before my number ports over from Virgin

Hi

I have switched from Virgin and gave O2 my PAC code when I purchased my pay monthly SIM. I have activated my SIM but my number hasn't ported. How long does it take and how do I know if there's a problem? Thanks.
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Posts: 102,152
Topics: 550
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Registered: ‎04-04-2012

Re: How long before my number ports over from Virgin

@Daffyduck2020 

When submitting your PAC https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number you should receive a text to your old number confirming a changeover date.

If you did not receive a text, chase it up with O2.

Numbers to call here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 67: Unsung hero
Posts: 15,386
Registered: ‎31-03-2010

Re: How long before my number ports over from Virgin

@Daffyduck2020 Your Virgin sim will lose service when the number begins to port. How long ago did you give O2 your PAC?

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 3
Registered: ‎21-07-2020

Re: How long before my number ports over from Virgin

I gave O2 my PAC code yesterday, received my new sim today and according to the website it only takes a day to transfer the number. As poster above has mentioned, I didn't receive a text confirming a changeover date.
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Posts: 102,152
Topics: 550
Solutions: 13,029
Registered: ‎04-04-2012

Re: How long before my number ports over from Virgin

@Daffyduck2020 

You need to call O2 then as asdvised.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎21-07-2020

Re: How long before my number ports over from Virgin

Thank you so much for the quick replies and support. I submitted the PAC form again (using the link above) and have just received a text confirming my port date for tomorrow.
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Posts: 102,152
Topics: 550
Solutions: 13,029
Registered: ‎04-04-2012

Re: How long before my number ports over from Virgin

Good news @Daffyduck2020 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)