How is it possible to talk to a human on this network I have tried for more than an hour?

[Boblo]

I have just joined 02 and am already a Virgin customer. I am trying to get the promised speed increase on Broadband and the additional channel offered by the joining of both services.

I have not been able to find out how this is done as I cannot find any contact that will explain the process.

I have been passed from robot to robot for over an hour and have not been able to make contact with a living person. Any advice would be appreciated.

[gmarkj · Accepted solution]

Log into your o2 account and look for the VERY large Volt banner. Click it and follow the instructions @Boblo to activate it on your account.

There are some points to note - you need to wait 14 days after opening your o2 account, and both accounts need to be under the same name and the same address.

There is a longer thread about Volt which I will link below:

https://community.o2.co.uk/t5/Welcome-News/Introducing-Volt-the-new-supercharged-service-from-Virgin...