Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Level 7: Part Timer
Posts: 266
Registered: ‎24-05-2013

How do you give feedback to o2 customer service representatives?

Hi everyone,as i highlighted thankfully i got sorted.Last night i planned to pay for the phone i got on refresh,to go on a sim only deal.Simple i thought,lol.Got put through,spoke to a girl,told her i wanted a sim only deal.Naturally she explained i had to pay off the phone which i was aware,and naturally i had the card in hand.So she looked at deals,i told her i was paying less for more data previously and she said nothing i can do.Fair enough i thought,i was prepared anyways and told her other networks have deals,then she says cant do anything.Sorry.I thought fine.Phoned back,spoke to a lovely girl,very friendly and helpful.Explained the situation and she said that not right.So first thing she said,we will get your phone paid off and look at the upgrades.I thought cool.Then she sorted me out,started saying to me since im a iphone user about some of the things o2 do.Which to be honest i wouldnt off thought about till she explained it.

All im looking to do is to give feedback to that representative to say thanks,for sorting me out and all the great advice she gave.

Cause i know from experience sometimes its nice to be appreciated and i would like to do my bit Smiley Happy

Posts: 97,128
Topics: 758
Registered: ‎14-01-2013

Re: How do you give feedback to o2 customer service representatives?

Hi @Charlieboyoo 

It is nice to show appreciation when someone does their job well. I am sure @Marjo  or @Martin-O2 will feed this back for you.

Thanks for posting smiling

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Level 7: Part Timer
Posts: 266
Registered: ‎24-05-2013

Re: How do you give feedback to o2 customer service representatives?

Thanks @Cleoriff thats good to hear Smiley Happy

Level 32: Blockbuster         
Posts: 6,398
Registered: ‎03-08-2018

Re: How do you give feedback to o2 customer service representatives?

Well done and admirable @Charlieboyoo


Posts: 83,224
Topics: 577
Solutions: 4,096
Registered: ‎04-01-2009

Re: How do you give feedback to o2 customer service representatives?

Glad you finally got sorted @Charlieboyoo and well done to the young lady you spoke to. She will get the recognition she deserves so thanks for posting about a good experience.

Level 9: Fired up
Posts: 140
Registered: ‎18-12-2019

Re: How do you give feedback to o2 customer service representatives?

People are always too quick to post the negative and slow to post the positive - well done for taking the time to post appreciation of good service