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Anonymous
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How do u get a PAC code, do u have to write, if so where to?

I want to cancel my o2 contract it is due to expire, is there any way to do it without having to write, if u do have to write what is the address?
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Anonymous
Posts: 0

How do u get a PAC code, do u have to write, if so where to?

Phone customer services.
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Anonymous
Posts: 0

How do u get a PAC code, do u have to write, if so where to?

Thanks for your reply.

Idid they were most unhelpful!

If nothing else it has made me determined not to stay with O2...... and to check how I go about cancelling contracts before I sign up with anyone else!
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Anonymous
Posts: 0

How do u get a PAC code, do u have to write, if so where to?

In what way were they unhelpful?
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Anonymous
Posts: 0

How do u get a PAC code, do u have to write, if so where to?

General tone of voice when I insisted that I wanted to end my contract, the guy spat out far too quickly the info he said I would need to write down (in a letter), I simply couldnt write it down fast enough and I was far too angry and stubborn to ask him to repeat it all!

He did give me an address but it was all so fast Im not sure i got it all down, it was also a PO Box number and Im not sure that u can send a letter recorded delv to a PO box!
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Anonymous
Posts: 0

How do u get a PAC code, do u have to write, if so where to?

Is your contract with Carphonewarehouse O2?
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Anonymous
Posts: 0

How do u get a PAC code, do u have to write, if so where to?

Yes...why?
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Anonymous
Posts: 0

How do u get a PAC code, do u have to write, if so where to?

Because they're nothing to do with O2, it is a completely different customer service team and you have to use the method CPW request. It isn't easy to get a PAC from CPW but you do need to do the whole writing in thing I'm afraid.
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Anonymous
Posts: 0

How do u get a PAC code, do u have to write, if so where to?

Thank you.

I am certainly finding out that it isnt an easy process but I thank you for your reply to my post......I have received more help here than I did over the phone to the 'customer care' service.

I think I will just buy a new mobile and quit contracts all together!
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Anonymous
Posts: 0

How do u get a PAC code, do u have to write, if so where to?

Yeah you need to write to them, O2 direct can do it over the phone and they text you it within 24 hours.