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on 09-10-2020 22:24
Accepted Solutions
- 152472 Posts
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on 09-10-2020 22:30
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on 09-10-2020 22:30
You'll need to call customer service to remove your spend cap.
Numbers here Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
Guide: Spend Caps & Charge to Mobile on O2
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 09-10-2020 22:25
- 152472 Posts
- 651 Topics
- 29104 Solutions
on 09-10-2020 22:30
- Mark as New
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on 09-10-2020 22:30
You'll need to call customer service to remove your spend cap.
Numbers here Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
Guide: Spend Caps & Charge to Mobile on O2
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

