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How do i cancel my SIm only deal?

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petewoods46
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on ‎21-12-2017 13:09

on ‎21-12-2017 13:09

Hi 

I signed up a SIM only deal as I was fed up with TalkTalk, Ihave been out of contract since August and no sign of an upgrade. Lo and behold!  A week later, after my o2 SIM had arrived, I find that as aTalkTalk customer transferring to o2 I can get a much better deal - less than half price. I've tried to find out how to cancel my original o2 deal but can't find it on the web site. 

 

Any ideas?

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MI5
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on ‎21-12-2017 13:13

on ‎21-12-2017 13:13

We have a help guide here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...
Any problems just call customer service on 202.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎21-12-2017 13:13

on ‎21-12-2017 13:13

We have a help guide here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...
Any problems just call customer service on 202.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
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on ‎22-12-2017 14:53

on ‎22-12-2017 14:53

Hi @petewoods46 welcome to our forum! Wanted to check if you managed to sort out your contract yet? slight_smile

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petewoods46
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on ‎29-12-2017 09:08

on ‎29-12-2017 09:08

Thanks - problem solved.

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MI5
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on ‎29-12-2017 10:24

on ‎29-12-2017 10:24

Happy to help slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
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on ‎29-12-2017 10:53

on ‎29-12-2017 10:53

@petewoods46 wrote:

Thanks - problem solved.

Awesome! Thanks for coming back to let us know. slight_smile

 

And thank you @MI5 for your help! thumbsup

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