How do i add my wife's phone number to my 02 online account

[Ikiplu]

When i log in i can see my bill and upgrade options but not my wife's and i want them both to be on the same login. please advise how i go about doing this?

[gmarkj · Accepted solution]

There are two routes to try @Ikiplu 

Try the below steps to try and re-link your accounts?

Login to My O2 with the newly created account

From the My O2 drop-down menu select 'Manage your details'

Your delegates

Add Delegate

Enter details and add Delegate for the other account

You will then get an email to your associated email account, follow the link in this email.

Read the details and accept.

Enter information and submit.

Both accounts should then show on your original login.

O2 have messed up a system update which is affecting thousands of customers.

1) You can use alternative email to gain access. Give this to O2.

2) Or you can also request the original email to be released from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner) 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2